Joyce Resort respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard personal data when you visit our website, make a reservation, or interact with our services.
Our handling of personal data complies with the Data Protection Act, 2019 of the Republic of Kenya.
2. Information We Collect
When you interact with Joyce Resort, we may collect certain personal information including:
Name and contact details such as email address and phone number
Reservation or booking details
Payment or transaction information where applicable
Guest preferences related to your stay or dining experience
Technical information such as IP address, browser type, and device data
3. How Information Is Collected
Information may be collected when you:
Submit a reservation or booking request
Fill in a contact form on our website
Communicate with us by email or phone
Visit our website where cookies or analytics tools are used
4. How We Use Your Information
We use personal information to:
Process and manage reservations or bookings
Provide accommodation, dining, or event services
Respond to inquiries and communicate with guests
Improve our website and guest experience
Meet legal or regulatory obligations where required
5. Legal Basis for Processing
Under Kenyan data protection law, we process personal data on the following grounds:
Where processing is necessary to fulfill a booking or service request
Where we have obtained your consent
Where processing is required for compliance with legal obligations
Where it is necessary for legitimate business interests while respecting your rights
6. Sharing Your Information
We may share personal data with trusted service providers where necessary for service delivery.
These may include payment processors, technology service providers, reservation systems, or event vendors assisting with guest services.
Where required by law, information may also be shared with government authorities or regulators.
7. Data Storage and Security
Joyce Resort takes reasonable steps to protect personal data against unauthorized access, misuse, or disclosure.
Access to personal information is limited to authorized personnel and service providers who require it to perform their duties.
8. How Long We Keep Information
Personal data is retained only for as long as necessary to provide services or meet legal obligations.
Where data is no longer required, reasonable steps are taken to securely delete or anonymize it.
9. Your Rights
Under the Data Protection Act, 2019, individuals have the right to:
Request access to personal data held about them
Request correction of inaccurate or incomplete information
Request deletion of personal data where appropriate
Object to certain types of processing
Withdraw consent where processing is based on consent
10. Cookies
Our website may use cookies or analytics tools to understand how visitors use the site and improve functionality.
You can control or disable cookies through your browser settings.
11. Third-Party Websites
Our website may contain links to external websites that operate independently.
Joyce Resort is not responsible for the privacy practices of third-party websites.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: